Policies and Shipping
Shipping options are available for most apparel and accessory items. Orders typically ship within one business day of being placed.
In-store pickup is available for all items, including bikes. Due to our dealer agreements, we cannot ship new bicycles.
|Order Amount||Standard Shipping||In-Store Pickup|
|$60 or more||Free||Free|
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry, but we do not ship outside of the Continental U.S.
In-store pickup is free for all items, including bikes and oversized products. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup.
If you need an item right away, please call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 30 days or a 15% restocking fee will be charged.
If there’s a problem with a product that you purchased from us, please let us know. All returns or exchanges must be received by Defiance Bicycles within 30 days of the original purchase date. Products must be new, uninstalled, and in original undamaged packaging with instructions, hardware, and tags included as sold. Returns are not accepted on complete bikes or nutritional/food products.
Our standard shipping charge will be deducted from the return total on all exchanges or returns that no longer meet minimum order free shipping requirements including single item orders that were shipped for free and you are now returning.
Before shipping a return or exchange to us you will need to contact us and get a return authorization before sending items back. All return shipping costs are the responsibility of the customer. Please be aware that we cannot be responsible for returned goods until there is a Defiance Bicycles confirmation signature with the carrier. Defiance Bicycles is not responsible for items lost or damaged in shipping.
Labor fees, such as custom wheel builds or other services, are non-refundable.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
We sometimes use other companies (third-party service providers) to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.
Prices and Information
Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. However, inventory or pricing errors may occur, and we reserve the right to decline or cancel any orders where mistakes or discrepancies in price or stock status exist regardless of the source of the error. We appreciate your understanding and apologize for any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!